Aftermarket Sales Manager (MRO/ Aviation/ Helicopter)

Location: Seletar
Salary is commensurate with the experience

Our client focuses on providing maintenance, repair, and overhaul (MRO) services for military and commercial helicopters and tiltrotors in the Asia-Pacific region. The facility also offers training and logistics support, strengthening global presence and ability to serve customers across Southeast Asia.

Job Summary:

• Responsible for business development & sales initiatives for company's entire aftermarket portfolio within their assigned region.
• Focus on new business development, customer relationship building, intelligence gathering, as well as identifying/supporting key customer accounts, win strategy & proposal development, and leading aftermarket sales growth initiatives in region.
• Serve as the primary point of contact between the customer and aftermarket support teams.
• Proactively work with the company cross functional teams to ensure that MRO, Supply Center, Aeronautical Accessories (AA), CRO, Sustainment Plans, BTA, and Blades & Panels AOP targets are achieved.

General Responsibilities:

• Responsible for aftermarket business development and revenue growth for company's portfolio of aftermarket services.
• Serves as the primary contact for customers for all aftermarket sales related opportunities.
• Supports regional funnel growth (initiatives, data analysis, data integrity) in Salesforce.com.
• Assists customers with identification of necessary parts and accessories as needed.
• Actively seeks and identifies cross-sell and up-sell service opportunities for aftermarket products & services.
• Develops and implements regional marketing & sales strategies in conjunction with the Marketing team that increase customer awareness of our capabilities and contribute to the financial goals and objectives of the company.
• Responsible for growing and maintaining customer relationships and developing new revenue streams to grow sales.
• Responsible for the strategic development of sales proposals & win strategy. Works with customers to determine needs and proposal specifications. Works collaboratively with Contracts, Finance, and Legal teams to ensure company compliance.
• Works collaboratively with Supply Centers, Manufacturing, Supply Chain and Engineering to ensure product delivery and resolution of customer issues.
• Makes appropriate recommendations to improve and expand services by conducting research among competitive service providers and evaluating customer needs.
• Periodically benchmarks the aftermarket support network against other regional service providers.
• Provides periodic sales & funnel reports to the Director of Aftermarket Sales as requested (e.g. sales trend analysis, projected service volume by quarter, sales forecasts) for the use in annual budgets, staffing, and long-term planning.
• Assists in any required M & A activities.
• Attends tradeshows and MR&O conferences as directed by management.
• Coordinates with aircraft RSM's to ensure one company voice to the customer.
• Develop and implement strategic sales plans for all near term and long-term opportunities in region.
• Foster a positive relationship between the customer and the company service network

Requirements:

• Relevant Bachelor's Degree and aircraft maintenance experience (10 years)
• 10+ years of related professional experience include a combination of aviation maintenance, sales, customer support and service
• Extensive background in maintenance, repair and overhaul (MRO) of commercial helicopters.
• Excellent Customer Advocacy Skills to Exceed our customer's expectations and keep them successful
• Candidate must have, or be able to obtain, the legal right to conduct business in all countries within his/her assigned region.
• Demonstrated ability to work effectively in a complex, geographically distributed organization with multiple value streams
• Ability to effectively interface at all levels of the customer chain of command
• Travel 35-45% of the time.

Lim Pey Chyi (Apple) - [email protected]
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423

Apple, Pey Chyi Lim EA License No.: 02C3423 Personnel Registration No.: R2090579

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