Job Responsibilities:

• Provide Level 1 troubleshooting support and response on incidents.
• Support code review and perform coding when needed.
• Log, escalate and follow through with issues, ensuring that issues are resolved.
• Review and improve our incident management process.
• Periodic reviews and submission of the capacity needs of the business.
• Support and/or drive disaster recovery response drills.
• Deploy new versions of the software.
• Generate reports on the operational workloads, review capacity needs of the business, support and/or drive disaster recovery response drills.

Requirements:

• Diploma/Bachelor's Degree in Computer Science or other related discipline.
• 2-5 years of Technical/Application Support experience on various technology platforms.
• Experience in one of the programming languages: Golang/Python/Java.
• Responsible and proactive approach to resolving problems, and being able to have a structured approach to problem-solving.