Job scope
- Design, code, test, implement and deliver change requests based on request manager prioritization
- Provide Level 3 support on incidents, problems and service request
- Maintain deployed applications and conduct proactive preventive issue resolution
- Provide second and third level troubleshooting and root cause analysis of production related incidents in accordance to the Service Level Agreements.
- Provide workarounds for incidents that cannot be immediately resolved so that users can continue with their business as usual.
- Provide permanent fixes to defects that are identified in the application
- Provide and maintain application availability, includes ensuring that the application is active and operating as defined in the Service Level Agreements
- Recommend maintenance and BAU improvements
- Keep up to date on the latest industry trends in technologies Build Applications
- Develop the concept and design of technical solutions based on business needs
- Gathering and analyzing application technical requirements
- Build and deploy working reusable software following the agile principle
- Define and conduct integration and unit testing
- Prevent identify and resolve any anomalies
- Contribute to the continual improvement of our design and development process Documentation and Communication
- Draw up documentation for higher developments
- Explain solutions developed to technical and non-technical stakeholders
- Work closely with product owner scrum master and senior developer to collaborate
- Work closely with business users and clients
Job requirement
- Bachelor's degree in Computer science or equivalent
- Minimum 3 years' experience in application support
- Familiar and hands on experience in Application remediation and technology troubleshooting
- Good to have Oracle SQL Developer experience
- Experience in Engineering Technical Support
- Good troubleshooting skills and able to find root causes of the issues
- Experience in working closely with clients providing required services and maintaining & developing applications
- Excellent communication skills and ability to handle communication at different levels and diverse population
Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547
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