Job Scope

• Deliver personalized service over the telephone to customers in call centre on banking products, accounts, and services enquiries in an effective and efficient manner.
• Able to understand customer needs and provide appropriate solutions and attention.
• Identify cross-sell opportunities during customer interaction.
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction.
• Solicit customers' feedback and identify problem trends for improvement actions.

Job Qualifications

• Minimum ITE Nitec holders with at least 1 year call center experience.
• Possess high-quality customer service skills and a professional communication style.
• Candidates with no experience are open to apply.
• Able to commit to Staggered Shift Schedule (with shift and transport allowance)
• Shift pattern (inclusive of weekend and public holidays):
  • Morning shift - 8am to 5pm, 9am to 6pm, 10am to 7pm, 11am to 8pm
  • Afternoon shift - 1pm to 10pm, 2pm to 11pm, 3pm to 12midnight
  • 1 weekday off, 1 weekend off
• Location: Changi or Jurong

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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