Job Scope

• Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries.
• Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner.
• Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. Primary responsibilities are focused on customer contact, not transaction processing.
• First level helpdesk to respond to call and provide resolution to customer queries

Job Qualifications:

• With at least O' level educational background or equivalent
• Minimum 1 year of customer service experience, with a call center background is a plus
• Must possess high quality customer service skills and a professional communication style
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent phone contact handling skills and active listening
• Ability to multi-task, prioritize, and manage time effectively
• Open to shift schedule

JOB LOCATION: Commonwealth
SHIFT SCHEDULE: 5.5 days work week (includes weekend & PH)

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy