Job scope

• Maintaining a positive, empathetic, and professional attitude toward customers.
• Responding promptly to customer inquiries on general and transactional enquiries
• Communicating with customers through various channels.
• Acknowledging and resolving customer requests.
• Customer outreach to encourage the use of digital services.
• Consistently deliver high quality service to our customers to achieve total customer satisfaction without compromising risk standards.
• Collaborate with stakeholders to resolve all customer queries and requests.
• To consistently meet the Key Performance Indicators (KPIs) without compromising quality of service delivery
• To adhere to professional standards of behaviour & conduct in dealing with customers & fellow colleagues

Job Qualifications

• Diploma or Degree in Finance, Accounting, or any related field
• At least 1 year of experience in a call center environment
• Excellent verbal and written communication skills
• Proficient in MS Office Suite
• Able to multi-task while assisting customers and toggle between system application screens in a fast-paced environment.
• Maintaining a positive, empathetic, and professional attitude toward customers
• Location: Changi Business Park

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy