Document Review Asst (Proficiency Japanese Language),Contract

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH144403_1731920868
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email [email protected]
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


Document Review Assistant, (Proficiency in Japanese Language), Science Park, Contract

Responsibilities:

  • Act as the main point of contact through phone for non-English speaking colleagues in Japan to answer to internal process queries.
  • Monitor, track, and effectively manage the resolution of all complaints, discrepancies, and concerns. Collaborate with management or the relevant department for timely resolutions.
  • Provide guidance on pre-analytical aspects of the study to ensure smooth flow of data to and from the site
  • Triage calls and direct them to the appropriate individual or department for resolution
  • Resolve queries to ensure efficient and timely sample analysis by the laboratory
  • Notify sites and necessary contacts of all relevant critical values or study-specific requirements
  • Monitor and notify the relevant departments or individuals about any site issues for resolution.
  • Evaluate requests for additional tests and facilitate necessary actions
  • Coordinate and resolve issues with samples and requisition forms for seamless data management
  • Amend patient information in the site database as required
  • Attend study meetings to discuss risk assessment and business concerns

    Job Requirements:
  • Proficiency (spoken) in JAPANESE (JLPT N1 or equivalent certifications) to liaise over the phone with non-English speaking colleagues in Japan to answer to the process queries in Japanese language
  • Good communication and problem-solving skills
  • Diligent with a keen eye for achieving flawless results
  • Ability to work collaboratively in a team environment
    * Proven ability to successfully implement projects

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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