Role Summary
The General Manager (GM) of the Cleaning Services Company is responsible for overseeing the daily operations and ensuring the company's services are delivered efficiently and effectively. The GM will manage staff, develop strategic plans, and ensure customer satisfaction. This role requires leadership, organizational, and communication skills, as well as a deep understanding of the cleaning services industry.
Job Description
- Oversee the day-to-day operations of the company, ensuring all cleaning services are delivered to the highest standards.
- Develop and implement operational policies and procedures to enhance efficiency and effectiveness. Monitor and manage the company's budget, ensuring cost-effective operations.
- Recruit, train, and manage staff, including cleaning personnel and administrative support.
- Conduct regular performance evaluations and provide coaching and professional development opportunities. Ensure high levels of customer satisfaction by maintaining excellent service quality.
- Develop and implement marketing strategies to promote the company's services.
- Establish and maintain quality control procedures to ensure all services meet the company's standards. Implement improvements based on feedback and performance data.
- Develop and implement strategic plans to achieve the company's goals and objectives.
- Analyze market trends and adjust strategies accordingly. Prepare and present reports to the CEO/Owner on the company's performance and strategic initiatives.
Job Requirements
- Degree in Management / Business or related fields.
- Minimum of 8 years of relevant working experience within the Cleaning Services industry.
- Able to develop and implement effective business strategies.
- Proficient in Microsoft Office suite and other relevant software.
- Comfortable in working in a start-up environment and to build up a team in the future.
- Possess excellent interpersonal and communication skills.
Andy, Wee Ben Ann License No.: 02C3423 Personnel Registration No.: R1552080
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