Order Processing Executive, Jurong, Contract

Responsibilities:

• Manage order receipts efficiently, prioritizing timely order processing and good customer interactions and relationships.
• Supports the order to cash process with excellence in order processing.
• Registers and processes customer orders in the system received via, electronic mail, phone or through other contact with the customer.
• Ensures order processing is handled correct and in full and is transferred to the transporters (logistics). Raises issues in delivery and/or invoices process with Supervisor.
• Acts as first level contact with customer for answers to questions and in attempting to resolve complaints.
• Completes registering / filing / archiving of customer service-related documentation.
• Assures cooperation between customer service regarding administration of customers' orders.
• Providing ad-hoc general administrative support when assigned.

Qualification and Skills

• Diploma, Advanced/Higher/Graduate Diploma, in business studies /management equivalent.
• 1-3 years' work experience in customer services / order management in distribution centre
• Good intercommunication skills and able to work independently.
• Excellent negotiation and cost efficiency skills.
• Sense of urgency responsibility and commitment on works
• Able to adapt to fast-paced environment.

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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