Job Responsibilities

• Perform technical verification checks on customers' income documents to process customers' unsecured facilities creation or maintenance in bank's operating systems.
• Toggle between different systems to perform pre-processing and data entries for customer's unsecured facilities creation.
• Lead/participate in the team in providing ideas/initiatives in digitalization of processes and automation improvement.
• Identify operational risks and implement measures to address/mitigate the risk.
• Ensure all requests are processed within specified service standards.
• Manage operational issues and provide timely escalations to the management team.
• Review & update system reports on daily, weekly, and monthly basis.
• Challenge status quo and execute changes in an effective manner.
• Data-driven and structured in using data to perform analyses.
• Provide insights through data visualization and presentations to deliver productivity gains by identifying root cause and problem statements.

Job Qualifications

• A diploma/degree holder with at least 1 year experience working in a banking environment.
• Proficient in MS Office applications.
• Good interpersonal and communication skills.
• Focused and meticulous, with a keen eye for detail.
• A team player and able to deliver under tight deadlines and under pressure with minimum supervision.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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