Job Responsibilities:

• Efficiently manage order receipts, prioritizing timely order processing while maintaining positive customer interactions and relationships.
• Support the order-to-cash process by ensuring excellence in order processing.
• Register and process customer orders in the system, received via email, phone, or other communication channels.
• Ensure that orders are processed accurately and completely before being handed over to logistics for shipment. Address any issues related to delivery or invoicing with the Supervisor.
• Serve as the first point of contact for customers, answering inquiries and resolving complaints as needed.
• Complete the registration, filing, and archiving of customer service-related documentation.
• Ensure effective coordination between customer service and other departments in managing customer orders.
• Provide ad-hoc general administrative support as required.

Job Requirements:

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma in Business Studies, Management, or an equivalent field.
• 1-3 years of work experience in customer service or order management, preferably within a distribution center.
• Excellent negotiation skills and a focus on cost efficiency.
• Able to thrive in a fast-paced environment.

We regret that shortlisted candidates will be notified.
Name: Teoh Xue Ling
Registration No.: R22107190
EA License No.: 02C3423

Shirleen Teoh Xue Ling License No.: 02C3423 Personnel Registration No.: R22107190

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