Account Processing Officer | Bank | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH147429_1738039307
Salary S$3000 - S$4500 per month
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email [email protected]
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


You will handle operation matters related to unsecured lending which covers financial and non-financial services. Also, you will collaborate with various stakeholders in the bank to improve customer experience. Additional responsibilities include but not limited to:

  • Perform technical verification checks on customer's income documents and process credit cards and/or unsecured loan account maintenance in bank's operating systems.
  • Toggle between different systems to perform pre-processing and data entries.
  • Establish and maintain effective relationship and partnership with key stakeholders.
  • Ensure all requests are processed within specified service standard, timely and accurately.
  • Handle operational issues and provide escalation to the management team.
  • Review & update system reports on daily, weekly and monthly basis.
  • Challenge status quo and execute changes in an effective manner.
  • Take initiative & ownership of all cases handled and follow up on resolutions closely.
  • Ensure process compliance with credit policy and operational risk policies.
  • Review and improve standards/procedures/framework for ensuring optimal customer experience.



Job Qualifications

  • Diploma or Degree in Business, Finance or any related field.
  • At least 1-year relevant experience in banking.
  • Meticulous individual with an eye for details.
  • Demonstrate good written and verbal communication skills.
  • Proficient in Microsoft Office especially Microsoft Power Point, Excel.
  • Solid organizational skills including attention to detail and multitasking skills.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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