Responsibilities:

• Be the first-responder for any risk management issues.
• Lead the investigation of risk related cases in collaboration with other teams, ensuring timely responses to critical incidents while maintaining strict SLA requirements for proactive security protection.
• Utilize data-driven insights by tapping on risk cases, tools and dashboards to identify opportunities for optimization in order to improve risk metrics.
• Write and maintain operational handbooks, case investigation guides, alarms and dashboards
• Continuously enhance guidelines for emerging trends and grey area cases.
• Engage cross-functional teams and stakeholders in risk management education and outreach efforts, to establish new risk management guidelines and educate stakeholders on security threats.
• Identify gaps in current risk management issues and spearhead the development and improvement of new projects/features to plug these gaps.

Requirements:

• Bachelor Degree or above with at least 2 years of relevant experience.
• Experience in trust & safety, fraud prevention or risk management domain in social media context is a plus.
• Possesses data analysis skills and comfortable handling large data sets.
• Able to work with cross-functional teams.
• Effective communication and problem solution skills.
• Familiarity with risk detection and mitigation tools and risk related industry trends.

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

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