Assistant/ Manager, Customer Success (Chiller, Key account)

Location Singapore
Discipline Engineering
Job Reference BBBH148662_1742373575
Salary Negotiable
Consultant Name Winnie Chen Hsiu Wen
Consultant Name Winnie Chen Hsiu Wen
Consultant Email [email protected]
Consultant Contact No.
Consultant Contact No. 6232 5258
EA License No. 02C3423
Consultant Registration No. R1980765
Consultant Registration No. R1980765


Assistant/ Manager, Customer Success (CaaS, Chiller, Air-Con, Key account management)

Company highlights

  • Be an expert of Sustainable solutions of CaaS
  • Market leader of cooling as a Service in Asia
  • Job stability for long-term career growth


Job Description

  • Educate teams on contract clauses and site implementation.
  • Provide monthly CaaS reviews and strategic support for customers.
  • Monitor data and escalate issues.
  • Conduct site visits, ensuring safety, tidiness, and brand integrity.
  • Align incident management SOPs with customers.
  • Run Customer Satisfaction surveys and report to management.



Requirement

  • Bachelor's in Mechanical Engineering, or related field.
  • 5-7 years in customer/account management; 1-3 years in CaaS or built environment.
  • Data analytics and cooling systems knowledge (chillers, air-side, VAVs).
  • Proficient in MS Teams, Excel, PPT, SharePoint & Forms
  • Effective communication, problem-solving, and conflict management abilities.



If you are interested in this opportunity, submit your application now to find out more about this position.

Personal Reg No: R1980765 | EA License No: 02C3423

Winnie Chen Hsiu-Wen EA License No.: 02C3423 Personnel Registration No.: R1980765

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