Responsibilities:

• To play a pivotal role in managing and optimizing B2B order management processes involving driving client workshops, collaborating with multiple internal and external teams, and ensuring the smooth execution of large-scale programs.
• To lead and facilitate workshops with large group of stakeholders to gather requirements, discuss solutions, and drive consensus.
• To work on large-scale programs, collaborating effectively with various internal teams (e.g., development, operations, and support) and external stakeholders to ensure alignment and successful project outcomes.
• To utilize your familiarity with Telco B2B Order Management processes to ensure accurate and efficient handling of orders.
• To take ownership of assigned tasks and projects, demonstrating a proactive approach to problem-solving and delivering solutions.
• To prepare detailed business requirements documents, process flows, and functional specifications.
• To analyze and translate business needs into technical solutions.
• To act as the primary liaison between clients and internal teams, managing expectations and ensuring clear and consistent communication.
• To identify areas for process improvement and contribute to the development and implementation of best practices.

Qualifications:

• Bachelor's degree in Business Administration, Information Technology or in related majors
• At least 3-4 years of proven experience as a Business Analyst in the Telecommunications industry.
• Must have expertise in B2B BSS solutions and order management processes.
• Excellent client management skills with experience in leading workshops involving large groups of stakeholders.
• Ability to work effectively with diverse internal and external teams in a large-scale program environment. Proactive mindset with a sense of ownership and accountability for project success.
• Ability to translate complex business requirements into clear technical specifications.

Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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