Business Consultant - Policy Admin Systems (Life Insurance)

Location Singapore
Discipline Insurance
Job Reference BBBH146747_1736414777
Salary Negotiable
Consultant Name Bernice Mae Nocum Rallonza
Consultant Email [email protected]
Consultant Contact No. 65515576
EA License No. 02C3423
Consultant Registration No. R1442141

Job Scope:

  • Use storyboarding, task analysis, user research tasks and whatever appropriate to capture and develop user requirements.
  • Support and engage with cross-functional / business / multi-channel teams with minimum to no direct line responsibility for those individuals.
  • Assist with the creation and design of process flows, journey maps, etc. that can facilitate the understanding of sales customer journey.
  • Liaise with relevant business teams, technology teams, digital teams, legal, risk and compliance teams, to document requirements, provide design options and recommendations.
  • Identify opportunities and drive requirements gathering / delivery for straightthrough approval processing through data automation and workflow automation.
  • Collaborate with developers and subject matter experts in ensuring user stories are developed correctly and meet acceptance criteria.
  • Identify and document scenarios and user acceptance criteria, and assist the test manager for the User Acceptance Testing (UAT) completion.
  • Assist the business parties with the change management activities to ensure successful project implementation.

Job Qualifications:

  • Degree in a related field or commensurate practical experience of more than 8 to 10 years.
  • Must have hands-on experience working as Business Consultant/Analyst in either data migration projects (for Life Insurance) and / or experience in implementing / handling change requests in eBAO Policy Administration System (PAS) or any Life Insurance Policy Administration System (PAS) and / or experience working on interface requirements in any Life Insurance Policy Administration System (PAS) implementation.
  • Must have excellent knowledge and hands-on experience working on Life Insurance Policy Administration, and excellent understanding of policy lifecycle and various business processes involved.
  • Experience in Agile methodology and ways of working including hands-on experience using Agile tools, ceremonies and methods.
  • Ability to build solid relationships with stakeholders based on good understanding of their objectives and the services they require to meet those objectives.
  • Ability to think innovatively to find creative solutions with a proactive approach to problem-solving.
  • Excellent analytical skills and the ability to operate effectively with ambiguous and incomplete data.
  • Experience in developing business case, business requirements, and impact assessments.
  • Good awareness of the testing process and experience of performing testing.
  • Experience of process improvement and Lean thinking methodologies.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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