Business Management Support (Card Acquisition) | Contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH146810_1741846980
Salary S$4000 - S$4500 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email [email protected]
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374

Job Description:
We are seeking a detail-oriented and proactive individual to join our Customer Management team in supporting Credit Card acquisition operations. The ideal candidate will be responsible for managing campaign fulfilment reports, handling customer queries, ensuring process efficiency, and driving improvements through automation and standardization.

Key Responsibilities:

  • Prepare and support monthly campaign fulfilment reports, ensuring accuracy and timely submission.
  • Manage and resolve customer queries within the SLA of T+1, escalating issues to the manager as needed.
  • Perform accuracy checks on daily, monthly, and ad-hoc reports, ensuring zero errors and timely completion.
  • Standardize internal processes across card products and improve operational efficiency through report automation.
  • Continuously review and improve operational workflows, identifying areas for enhancement and implementing changes in collaboration with stakeholders.
  • Oversee the end-to-end invoice payment process, ensuring timely and accurate processing.
  • Liaise with partners to resolve customer-related queries and maintain strong relationships.

Requirements:

  • Diploma or Degree in Business or any related discipline.
  • At least 1 year experience in customer support, operations, or credit card processing.
  • Excellent analytical skills with attention to detail and a commitment to accuracy.
  • Proficiency in Excel and experience with automation tools.
  • Ability to multi-task, work independently, and collaborate effectively with stakeholders.
  • Excellent communication and problem-solving skills to handle customer and partner interactions.

Jireli Gem Mejia Cabria | EA License No. 02C3423 | Personnel Registration No. R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy