Customer Service (Credit Analysis) - 6 months contract

Location Singapore
Discipline Banking & Finance
Job Reference BBBH149292_1745545219
Salary S$3500 - S$4500 per month
Consultant Name Rupa Kankariya
Consultant Email [email protected]
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955


Responsibilities:

  • Manage written-off portfolio to meet the individual and team performance targets.
  • Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the bank.
  • Review Customers' profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy.
  • Deliver excellent quality service to Customers to achieve total Customer satisfaction.
  • Resolve and follow up on Customer complaints and queries within stipulated timeframe.
  • Proactively identifies issues, irregularities and emerging risks, takes swift action to provide resolution.
  • Ensuring compliance with Group Policy and Standards, local laws and regulations of the Bank.
  • Responsible for preparation of letters (i.e. Reminder Letters, Statement of Account, Settlement Letter etc.)
  • Engage in digitalisation and leverage on data analytics tools to provide contextualised insights, and to improve performance and processes.
  • Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work towards risk mitigation.
  • Work and collaborate with team to achieve team's goals and performance.


Requirement:

  • Bachelor's degree in Banking, Finance or in related field.
  • Minimum 6 months of experience in Credit Analyst or related role.
  • Must have excellent proficiency in Microsoft Excel.
  • Able to work in a fast paced and rapidly changing environment.
  • Good organizational and time management skills.


Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

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