Job Scope

Customer Support
* Serve as the main point of contact for customers with airfreight and oceanfreight inquiries and shipments.
* Respond promptly to customer questions and concerns, maintaining a high level of satisfaction.

Shipment Coordination
* Oversee airfreight shipment logistics, including booking, tracking, and handling documentation.
* Work closely with carriers, customs brokers, and other key stakeholders to ensure on-time deliveries.

Problem Solving
* Quickly identify and resolve any issues that may arise during the shipping process, keeping customers informed about delays or changes.
* Use critical thinking to develop effective solutions tailored to customer needs.

Requirements

• Diploma or Higher Nitec with a minimum of 2 years of experience in a logistics-related role.
• Relevant certifications and formal education in logistics or a related field

Sun Luneng Ashley License No.: 02C3423 Personnel Registration No.: R1984277

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