Job Description

• Be accountable for all correspondence matters (class scheduling, updates, announcements etc) with all stakeholders via various communication platform.
• Manage customer inquiries, escalations or complaints, resolving issues promptly and effectively to ensure customer satisfaction and retention.
• Provide administrative support and maintain close communication with stakeholders
• Upkeep of database records and manage schedule in the CRM systems.
• Manage inventory level for merchandise.
• Responsible for the issuance of all term invoices and merchandise sales
• Liaise with building management on any maintenance issues and facilities requests.
• Ensure facility is in proper, clean and in safe condition
• Support management to ensure smooth operations process and flow for all events (trainings, competitions etc)
• Handle all matters and correspondence with various agenicies & authorities
• Provide inter-department assistance such as sales, marketing & finance to ensure alignment in customer service initiatives and address customer needs effectively

Requirements

• Possess Diploma
• More than 5 years experience in customer service/operations/facilities management
• Team player and able to multitask

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835

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