Digital Channel Customer Support (Contract | Bank) Up to $4.5K

Location Singapore
Discipline Administrative & Secretarial
Job Reference BBBH139926_1724983121
Salary S$3500 - S$4500 per month
Consultant Name Rupa Kankariya
Consultant Email [email protected]
Consultant Contact No. 65515317
EA License No. 02C3423
Consultant Registration No. R1441955


Responsibilities:

  • Provide investigation support, track, and monitor of reported customer issues escalated from frontliners.
  • Ensure reported issues are resolved timely, and any critical issues are timely escalated / communicated to stakeholders.
  • Work closely with front-office and technology team to provide detailed customer issue and information to assist them with timely investigation, impact assessment, resolution, and root cause analysis (RCA).
  • Initiate periodic meetings with technology and product partners to review and follow up on all open production tickets relating to digital channel services.
  • Collaborate with cross functional technology & product partners to help speed up resolution of complex issues.
  • Collaborate with journey owners to resolve identified customer journey gaps.


Requirements:

  • Bachelor's Degree in Banking, Finance or in any related majors.
  • Minimum 2-3 years of experience in the customer service and production support role.
  • Good to have experience in retail products
  • Must have experience in digital channel management, gathering business requirement etc.
  • Excellent communication skills with the ability to instantly connect with people and manage ongoing relationships for positive outcomes.
  • Keen interest in emerging digital trends and how to apply them to improve digital customer experience.
  • Ability to analyse and resolve problems with the use of data and customer feedback.



Interested Applicants, please email your resume to [email protected] (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.

Rupa Kankariya EA License No. 02C3423 Personnel Registration No. R1441955

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-policy