Digital Experience (ECommerce) Specialist, Contract

Location Singapore
Discipline Sales & Marketing
Job Reference BBBH148479_1741683957
Salary Negotiable
Consultant Name Kang Abelene Marianne Mrs Rozario Abelene Marianne
Consultant Email [email protected]
Consultant Contact No. 6551 5320
EA License No. 02C3423
Consultant Registration No. R2089914


Digital Experience Specialist (ECommerce), Contract

Summary
As an Experience Specialist, will play a supporting role in shaping and executing innovative online digital experience.
The ideal candidate has experience supporting the development of innovative experiences. The individual in this role will support the definition and execution of delivering experiences. Collaborating with Creative Designers, Product Management, and other business stakeholders, you will support the development of the customer journey, content strategy and ongoing optimization and enhancement plans to ensure a seamless, performant and engaging experience.

Responsibilities

  • Support the development of experiences for how customers navigate, learn, shop, configure, and purchase products.
  • Collaborate with key cross functional teams within the region to integrate business priorities and strategies into enhancing the customer journey and shopping experience.
  • Track performance against established benchmarks, analyze customer engagement and experience metrics, report out regularly on performance and identify actionable insights.
  • Support the development of strategic briefs to inform cross functional partners of business priorities, experience opportunities, and performance.
  • Conduct research on market & competitor trends and analyze consumer behavior and internal performance to drive optimization, expansion, and business case development.



Additional Requirements

  • Experience working closely with creative and UX teams to help develop innovative customer experiences and shopping journeys.
  • Regular meetings with counterparts in Europe/US during overlapping business hours.


Key Qualifications
- 4+ years of experience defining and developing consumer facing digital shopping journeys, or e-commerce experience.
- BA/BS required, MBA a plus

Kang Abelene Marianne Mrs Rozario Abelene Marianne

EA License No.: 02C3423 | Personnel Reg No.: R2089914

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