Digital Incident Management Specialist (Infrastructure/ Pharma)

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH147842_1740313761
Salary S$7000 - S$9000 per month
Consultant Email [email protected]
EA License No. 02C3423


Digital Incident Management Service Specialist (Infrastructure/ Pharma)

12 Months Contract
Location: Tuas
Up to $8,000 depending on experience
Industry: Pharmaceutical

Our client aims at creating a new manufacturing concept consisting of a new generation of evolutive multi-product facilities, modular, adaptable, and agile, leveraging new disruptive technologies, to better address vaccine business challenges.

Job Purpose

  • To manage all incidents related to Digital to ensure the plant is running smoothly.
  • This covers all Digital topics: applications, infrastructure, industrial devices, end-users, etc.



Responsibilities:

  • Leading incidents resolution, by either fixing through standard technical actions or relying on technical experts from different teams (internal or external; France or worldwide).
  • Monitoring the health of the plant through operating dashboard.
  • Getting Digital related incidents resolved as fast as possible.
  • Reducing the frequency and duration of service incidents and downtime.
  • Incidents analyze to prevent further occurrence and provide improvement plan.
  • Reporting on incident management.
  • Providing out of business hours support on regular basis.
  • Working closely with technical teams on incident resolution.
  • Documenting previous incident for knowledge base.
  • Getting Digital related incidents resolved as fast as possible.



Requirements:

  • Experience in Digital Service Management
  • Experience in Incident management
  • Experience in Infrastructure engineering
  • Experience in Manufacturing applications knowledge
  • Experience in industrial environments



Lim Pey Chyi - [email protected]
Recruitment Consultant (R2090579)
Manpower Staffing Services (S) Pte Ltd
EA Licence: 02C3423

Apple, Pey Chyi Lim EA License No.: 02C3423 Personnel Registration No.: R2090579

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