Job Scope:
In a challenging and multicultural environment, we are looking for an ICT System Analyst to join the IT team in charge of Client Referential, Compliance, Risk or Finance. The team handles the development of transversal and international projects.

Main responsibilities:

• Business needs analysis: Review and study business needs with users / Product Owner, making sure business needs are clear and well communicated to the team. Work with users to understand the current systems and processes, identify challenges, and determine requirements for new or improved systems.
• Functional requirements: Challenge business needs and translate them into detailed functional and non-functional requirements, ensuring their consistency.
• Functional design: Collaborate with the development team to design functional information and communication technology (ICT) systems that meet business needs and align with technical constraints. Contribute to preparation of user stories (or equivalent documents).
• Acceptance criteria: Write the acceptance criteria (following behavior-driven development approach).
• Testing and quality assurance: Prepare list of test scenarios (functional, integration), and test data preparation. Execute functional testing / user stories testing and integration testing to check that developments are compliant with the needs, contributes and support E2E / UAT testing.
• Level 3 support: Perform level three support, analyze and evaluate defects raised by first / second support levels. Coordinate with the global support team and technical team to investigate the defects, specify acceptance criteria and retest fixes.
• Documentation: Maintain functional documentation of the systems and applications.

Job Qualifications:

• Bachelor's or Master's Degree in Business Administration, Information Technology or a related field.
• At least 6 years of IT business analyst experience, including at least 3 years of testing experience.

Functional Skills:

• Financial / Banking industry knowledge is a good plus.

Technology Skills:
Primary skills:

• At least 6 years of experience in managing business requirements and converting them into functional specification / user stories.
• At least 3 years of end-to-end testing experience (writing, executing, and monitoring tests).
• Knowledge of various ICT technologies and software is crucial, including databases, networking, and operating systems.
• Hands-on experience in SQL.
• Excellent experience using Jira and Confluence.
• Good analytical skills.
• Excellent communication skills both verbal and written.
• Proven experience managing various types of stakeholders.
• Proactive and result-oriented, with continuous improvement mindset.
• Excellent sense of commitment and ownership of projects handled.
• Knowledge of all phases of IT software development and implementation lifecycle.
• Capable to effectively interact with technical team.
• Possess ggood team spirit and like to explain and share knowledge.

Secondary skills:

• Hands-on experience in API testing.
• At least one experience using Jira XRAY for test cases.
• Experience writing feature files in Cucumber format.
• Comfortable using process diagram design tools such as Draw.IO or Visio.

Bernice Mae Nocum Rallonza EA License No.: 02C3423 Personnel Registration No.: R1442141

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