Infrastructure Engineer | Bank | Contract | East

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH149201_1744788290
Salary Negotiable
Consultant Name Carolyn Ann Santibanez Mendoza
Consultant Email [email protected]
Consultant Contact No. 65515316
EA License No. 02C3423
Consultant Registration No. R1105160


We are seeking a proactive level 1 Support Engineer to provide front-line assistance for operating systems (OS), middleware, and container platforms in a dynamic IT infrastructure environment. As the first point of contact, you will be responsible for troubleshooting and resolving basic technical issues, escalating more complex problems to higher-level support teams when necessary. This role requires a solid understanding of OS-level support, middleware technologies, and containerization, alongside with problem-solving abilities and a commitment to providing timely resolutions to incidents.

Key Responsibilities:

  • Incident Resolution: Act as the initial point of contact for incident reports, addressing and resolving basic technical issues related to OS, middleware, and container platforms.
  • System Monitoring and Maintenance: Continuously monitor system health, performance, and availability. Perform routine maintenance to ensure that platforms are running efficiently.
  • Basic Troubleshooting and Diagnosis: Use your knowledge to troubleshoot common issues with operating systems, middleware, and container platforms, diagnosing and resolving them where possible or escalating to senior teams when needed.
  • Log Collection and Analysis: Collect and analyze system logs to identify issues, gather insights into root causes, and aid in troubleshooting processes.
  • Collaboration and Escalation: Collaborate with other technical teams to address more complex problems. Effectively escalate incidents that require higher-level expertise or additional resources.



Job Qualifications

  • Degree in Computer Science/ IT/Engineering or equivalent, with 5+ years infrastructure background.
  • Basic understanding of operating systems (Windows, Linux, etc.) and middleware technologies.
  • Familiarity with containerization platforms (e.g., Docker, Kubernetes).
  • Knowledge of monitoring and alerting tools for proactive system oversight.
  • Understanding of basic networking concepts and how they relate to system performance and connectivity.
  • Excellent verbal and written communication abilities. Capable of documenting issues, solutions, and instructions in a clear, concise manner for both technical and non-technical audiences.
  • Able to deliver exceptional customer service and maintain professionalism in all interactions, ensuring a positive experience for end users.
  • Comfortable working in a fast-paced environment, managing multiple priorities and ensuring that service requests are addressed efficiently and in a timely manner.
  • A high level of attention to detail when working with system configurations, logs, and troubleshooting to prevent potential issues and ensure quality service.
  • This role requires 24/7 support, including morning, evening, night shifts, and weekend work, depending on operational needs.
  • The position will be based in an office environment, with occasional remote troubleshooting responsibilities for system-related issues.

Carolyn Ann Santibanez Mendoza EA License No. 02C3423 Personnel Registration No. R1105160

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