Infrastructure Engineer SRE |Contract |Banking

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH148352_1741869111
Salary S$7000 - S$9000 per month
Consultant Name Cristina Malabuyoc Malijan
Consultant Email [email protected]
Consultant Contact No. 62328835
EA License No. 02C3423
Consultant Registration No. R1111547


Job scope

  • Handle major incidents and ensure Incident Management processes are being followed to ensure quality services by managing the delivery services of support teams regionally
  • Ensure notification and escalation to support and management, to ensure right level of attention is given.
  • Ensure robust and effective alert management operational model
  • Establish and maintain a good working relationship between TS and the line of business & align the IT strategy with business needs and objectives
  • Transform and evolve to SRE
  • Deploy AI/ML to enhance operational productivity
  • Prevent reoccurrence of alerts and incident
  • Proactively identify issues through incident and problem trending analysis
  • Assist in workaround identification and resolution if needed
  • Improve Mean Time To Detect (MTTD) / Mean Time To Repair (MTTR) of incident life cycles through process monitoring, automation and optimizing effort spent on various stage


Job requirements

  • Bachelor's degree in Computer science or any equivalent
  • At least 2 years of relevant experience in handling major incidents and ensure Incident Management processes.
  • More than 2 years' experience in automation and production support
  • Knowledge in IT service management, ITIL and COBIT
  • Excellent problem solving, analytical and time management skills
  • Working experience in in IT systems and IT software in banking environment would be a plus
  • Proven good working relation with cross-functional teams
  • Proficient in working with MS office tools such as MS power point and prepare presentation decks for management team
  • Good communication skills

Cristina Malabuyoc Malijan EA License No. 02C3423 Personnel Registration No. R1111547

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