Intelligent Operation Specialist

Location Singapore
Discipline Information & Communications Technology
Job Reference BBBH149465_1745487231
Salary S$4800 - S$5800 per month
Consultant Name Claudia Kueh Kee Jinq
Consultant Email [email protected]
Consultant Contact No. 65515579
EA License No. 02C3423
Consultant Registration No. R1880247

The ideal candidate is an enthusiastic learner who is interested in multi-intelligent operations in customer service.

Key Responsibilities:

  • AI Training Data Pipeline Management
    • Design annotation guidelines and QA protocols for conversational data
    • Oversee end-to-end data processing
    • Partner with internal and external teams to achieve 90%+ annotation consistency across multiple labelers
  • Chatbot Performance Monitoring & Optimization
    • Track real-time key metrics, including chatbot to human handoff rate, CSAT, etc.
    • Diagnose issues using analytics platforms
  • Localized Knowledge System Enhancement
    • Adapt content for cultural contexts

Qualifications:

  • Bachelor's Degree with at least 1-3 years in data operations
  • Hands-on experience with:
    • Data annotation platforms
    • Analytics tools (SQL, basic Python, etc.)
  • Proven ability to improve key metrics through process management
  • Skilled in analyzing cases and structuring operational improvements
  • Self-motivated with a positive attitude and a proactive approach to tasks
  • Be capable of adapting to a fast-paced environment, meeting deadlines and generating creative solutions, including using technology and tools to enhance the quality of outputs
  • A deep interest in AI, human behavior, and user experience in customer service is essential
  • Possesses experience in chatbot optimization projects is a plus
  • Familiarity with generative AI for knowledge base maintenance (e.g., GPT-assisted FAQ generation) is a plus

Claudia Kueh Kee Jinq EA License No.: 02C3423 Personnel Registration No.:R1880247

Please note that your response to this advertisement and communications with us pursuant to this advertisement will constitute informed consent to the collection, use and/or disclosure of personal data by ManpowerGroup Singapore for the purpose of carrying out its business, in compliance with the relevant provisions of the Personal Data Protection Act 2012. To learn more about ManpowerGroup's Global Privacy Policy, please visit https://www.manpower.com.sg/privacy-notice.