Job Description

• Be the key contact point for all customers
• Attend to customers' enquiries/problems/feedback/complaints and follow-through with the necessary actions promptly
• Manage all incoming calls and emails professionally
• Compile customer feedback and suggestions so as to improve and develop Service Standards.
• Perform outbound follow-up calls to customers to help deepen relationships
• Maintain Customer Service standards and procedures.

Requirements

• Minimum 3 years experience in customer service/call centre environment
• Manage customers on online e-commerce platforms (Lazada, Shopee, etc.)
• Excellent communication skills and organizational skills with attention to detail.
• Professional attitude and ability to self-manage.
• Must be able to work independently with minimum supervision.
• Prompt and responsive in account servicing duties.

Tng Wess Lee License No.: 02C3423 Personnel Registration No.: R1551835

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