Responsiiblities

• Drive sales growth by meeting or exceeding targets for parts sales, margins, and service solutions, including digital solutions, machine upgrades, and refurbishments.
• Identify and capitalize on sales opportunities, strategically promoting service-related solutions alongside parts sales.
• Maintain a robust sales pipeline to ensure consistent revenue generation and business growth.
• Perform detailed gap analyses on installed equipment to uncover opportunities for parts and service solution sales.
• Lead efforts in creating and converting contracts for parts and digital solutions, expanding to include comprehensive service offerings.
• Utilize the Insight application to monitor machine performance, comparing actual parts sales with potential opportunities based on equipment usage.
• Build and sustain relationships with key accounts, fostering long-term partnerships and repeat business.
• Ensure accurate and up-to-date customer records in the CRM system.
• Oversee the full order processing function for designated accounts/markets, including entering sales orders, issuing picking lists, delivery notes, and shipping documents, as well as coordinating packing and delivery instructions with warehouses and forwarders.
• Provide technical support to customers regarding parts inquiries.

Requirements

• Diploma/Degree in any discipline.
• Minimum of 3 to 5 years of parts sales or customer service roles.
• Experience in key account management.

Xavier, Jianwei Wang EA License No. 02C3423 Personnel Registration No. R1433917

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