Processing Officer - ChargeBack (Contract | Bank |$4k)

Location Singapore
Discipline Banking & Finance
Job Reference BBBH120230_1737088926
Salary S$3500 - S$4500 per month
Consultant Name Cabria Jireli Gem Mejia
Consultant Email [email protected]
Consultant Contact No. 62328815
EA License No. 02C3423
Consultant Registration No. R1434374

Key Responsibilities:

  • Manage customer and merchant charge disputes following Card Association rules (Visa, Mastercard, AMEX, UnionPay, and JCB).
  • Perform pre-checks on chargeback requests, ensuring transactions meet required criteria (transaction type, reason, timeframe, and documentation).
  • Follow up with customers/merchants for clarifications or missing documents.
  • Execute necessary actions (Fraud Reporting, Retrieval, Chargeback, Representments, Pre-Arbitration, Arbitration, Pre-Compliance, Compliance) using internal bank systems and Card Association platforms.
  • Update chargeback details, status, and action dates in internal systems and maintain Excel case registers.
  • Upload/download documentation on Card Association platforms and process financial adjustments, including temporary credit issuance or reversal.
  • Create and reconcile financial general ledger entries and inform customers/merchants via letters or emails.
  • Monitor outstanding cases via internal queues, aging reports, and Card Association platforms, ensuring timely action.
  • Handle pre- and post-processing tasks such as case reconciliation, mailing, filing, and status updates.
  • Respond to general chargeback inquiries from customers/merchants and liaise with internal departments for special handling and clarification.
  • Participate in projects, User Acceptance Testing (UAT), Business Continuity Planning (BCP), Disaster Recovery Planning (DRP), and live verifications.
  • Support Team Manager in system testing, process documentation, and Standard Operating Procedure (SOP) preparation.
  • Propose and implement process improvements to enhance customer experience and reduce turnaround times (TAT).
  • Cross-train across various functions to optimize team resources.

Requirements:

  • Diploma or Degree in Business, Finance, or any related discipline
  • Minimum 2 years of experience in financial institutions; credit operations knowledge is a plus.
  • Proficiency in Microsoft Office 365, particularly Excel.
  • Excellent multitasking skills with the ability to manage multiple timelines.
  • Good team player with positive thinking and adaptability to diverse environments.
  • Self-motivated and capable of working independently.

Interested candidates may send in their resume and cover letter directly to [email protected] (R1434374), stating the position as the subject title in the email.

Jireli Gem Mejia Cabria EA License No.: 02C3423 Personnel Registration No.: R1434374

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