Technical Product Management

• Collects process / production / competitor data at customer site
• Scouts and reports new product ideas and innovation with the goal to enhance the product and service portfolio
• Provides support for AFC model introduction (launching, demo, Semi shows)
• Conducts feasibility studies and sample bonding
• Engages in R&D projects during product definition / requirement engineering, In-house and customer testing
• Collaborate with R&D in defining new features and CIP requirements; both software and hardware
• Participation in the development of new or the extension of existing hardware and software modules according to current or future customer requirements (analysis, modelling, calculation, measurement, qualification)
• Carry out internal acceptance test of new features and CIP developed by R&D
• Builds-up technical know-how on product / problem solving via structured knowledge transfer between the Product Line, the R&D team and the different regional support centers
• Defines SW requirements (JIRA) for new modules and features (Requirement Engineering)

Pre- & After Sales Support

• Conducts evaluations, benchmarks and demos
• Support Sales and CPMs during Pre-Sales activities
• Establishes good customer relationship on technical level with all key accounts assigned
• Provides Technical Info and Updates to CPMs and Sales

Technical Support, 2nd Level support

• Coordinates and provides technical solutions / problems solving on customer issues in collaboration with Field Service Engineer in Asia (2nd level support)
• Investigates issues at customer site and supports Engineering team (Software & Hardware) for fast and short time to solution

Know How Transfer

• Troubleshoots and maintains demo equipment if necessary
• Conducts training on existing and future FC platforms to FSE's and customers
• Supports Documentation and Manual writing activities