We're looking for a Systems & Operations Manager with expertise in managing complex systems, optimizing workflows, and collaborating across teams. This role focuses on ERP/WMS management, data integrity, system integration, and troubleshooting in a fast-paced environment. Good knowledge of operations management software, system analytics, and adaptability to evolving business needs is essential.
Key Responsibilities
Oversee and maintain operational systems (ERP: NetSuite/CIN7, Shopify). Ensure security, updates, and optimal functionality.
Implement updates, upgrades, and configurations to improve efficiency.
Manage data migration, system testing, and UAT for smooth transitions.
Translate business requirements into ERP functional specifications.
Maintain terms & conditions on Shopify, ensuring compliance with promotions and legal standards.
Troubleshoot and resolve inventory, order processing, and data synchronization issues.
Conduct end-to-end testing & QA for order placement, payments, and shipping.
Maintain accurate and consistent product data across CIN7, Shopify, and 3PL portals (details, images, pricing, inventory).
Standardize SKU data, managing product variants, bundles, and kits.
Perform regular inventory reconciliation across platforms and warehouses.
Investigate and resolve discrepancies, including EOM analysis and year-end stock takes.
Analyze 3PL inventory reports to track stock levels and movements.
Reconcile Amazon inventory and file claims for lost/damaged shipments.
Work cross-functionally with Operations, Finance, Data, Growth & Brand teams.
Identify and implement process improvements for system efficiency and data accuracy.
Qualifications & Experience
Bachelor's degree in IT, Computer Science, Business Administration, or Supply Chain Management
2-3+ years of ERP system management experience, including configuration, deployment, and upgrades.
Sound familiarity with NetSuite, Shopify, and 3PL portals.
Experience with supply chain, logistics, or manufacturing processes is a plus.
